Technical Leader · Cohesity
December 2024 - Present · Heathrow, FL
- Lead investigation and resolution of complex production issues across enterprise Linux infrastructure, NetBackup platforms, hardware appliances, and hybrid cloud environments.
- Drive root cause analysis and durable fixes for critical incidents; serve as point of contact for sensitive escalations.
- Develop Bash/Python automation and support reverse engineering efforts to improve operational efficiency.
- Deliver technical training for SMEs and frontline support engineers and partner with management on team leadership and hiring decisions.
Staff Technical Support Engineer · Veritas Technologies LLC
April 2023 - December 2024 · Heathrow, FL
Senior Principal Technical Support Engineer · Veritas Technologies LLC
December 2021 - April 2023 · Heathrow, FL
Principal Technical Support Engineer · Veritas Technologies LLC
August 2020 - December 2021 · Heathrow, FL
Senior Technical Support Engineer · Veritas Technologies LLC
July 2018 - August 2020 · Heathrow, FL
Technical Support Engineer · Veritas Technologies LLC
February 2016 - July 2018 · Heathrow, FL
Professor · ECPI University
December 2018 - March 2022 · Lake Mary, FL
- Taught Cyber Security, Networking, and Linux Administration courses.
- Mentored students academically and professionally in security and infrastructure topics.
Integrated Avionics Technician (AFSC 2A553A) · United States Air Force
August 2010 - February 2016 · Patrick AFB, FL
- Maintained mission-critical avionics systems for C-130 cargo aircraft and H-60 helicopters.
- Troubleshot and repaired radar, mission computer, communication, navigation, and electronic warfare systems.
Senior Digital Forensics Examiner · Elijah Ltd.
April 2014 - January 2016 · Orlando, FL
Informatics Associate · LabAnswer
June 2013 - April 2014
